What You Get

Platform management, handled.

From product uploads to platform updates, we own the day-to-day so you can focus on selling.

Product and inventory management

Add new products, manage SKUs, handle variants, track inventory levels. We keep your catalog accurate and organized across all channels.

Platform updates and maintenance

Security patches, plugin updates, payment gateway management, and platform health checks. Your store stays secure, fast, and compliant.

Performance tracking and optimization

We monitor sales, conversion rates, and customer experience. We spot issues, test improvements, and make changes that move revenue.

Questions clients ask.


  • Do you handle shipping and fulfillment?

    We handle the store setup and platform management. We integrate with your fulfillment partners (ShipStation, Printful, etc.), but we don’t manage physical fulfillment or dropshipping operations — that’s on you or your fulfillment provider.


    What if I need to add or remove products frequently?

    If you’re adding/removing products weekly or daily, we can set you up with tools to do it yourself (like CSV imports or direct platform access), or we can handle it as part of your retainer. We’ll adjust our time allocation based on your actual product churn rate.


    Can you help set up payment processing?

    Yes. We integrate and manage payment gateways (Stripe, PayPal, Square, etc.), handle PCI compliance, and troubleshoot payment issues. If you need custom payment workflows or fraud detection, we can discuss that during setup.


    Do you run promotions and marketing for the store?

    Shopkeep covers store operations and maintenance. Marketing — email campaigns, ads, etc. — is separate. If you want to layer in ads or email marketing, we offer those services separately or as add-ons to your retainer. We do not offer social media services.


    What platform does this work with?

    We work with Shopify, WooCommerce, BigCommerce, and custom ecommerce builds. We’re most experienced and comfortable with WordPress + WooCommerce and Shopify, but we can manage most platforms. During your call, let us know what you’re using and we’ll confirm it’s a fit.


    How do you handle customer support issues?

    We don’t handle customer service, but we make sure your platform is set up so you can handle it efficiently — clear order tracking, easy refund processes, and organized customer data. If you want dedicated customer support, that’s an add-on service or handled through a third-party tool like Zendesk.